Post your questions for Mia below, and jump in to answer others!
Our regular Popcorn Q&A 🍿is convo time with People & Company and friends.
In this thread, we’re welcoming Mia Quagliarello, our new “Get Together” podcast correspondent!
Ask Mia about her incredible career in community building. She was YouTube’s first Community Manager, joining the team in 2006, just a year after it launched, when the office was above a pizza shop in San Mateo, CA. Today, Mia is the Director of Curation & Community at Flipboardand the Digital Community Manager for the Burning Man Project.
Mia and the P&C team will be responding here for the next ~1hr. We invite you to ask questions, and to also share your POV with answers!
🍿Tell us what you think, please!
Popcorn Q&A is new to us and we would love your feedback so we can improve the experience *with* you in mind. Do you have 3 minutes to share some thoughts? If so, click here. Thank you!
Hey all! We are at 10:30 PT / 1:30 ET so we are going to wrap this thread! Thank you to everyone for their wonderful questions and to Mia for her clear, thoughtful replies. We loved it!
If you get a chance --> Tell us what you think?
Popcorn Q&A is new to us and we would love your feedback so we can improve the experience *with* you in mind. If you have 3 minutes to share some thoughts, please do so here!: https://forms.gle/RUkkXE2EkXradP7e6
Thanks Mia for doing this! In your mind, how have online communities changed since your time at YouTube, now that there’s a much lower barrier to creating content?
May 15, 2020Liked by Kevin Huynh, Bailey Richardson
Hi Bailey! Hello Mia. Lauren here. Thanks BOTH for sharing! Curious about the balance of formal planning to build community versus organically letting it BE "to see" ... currently trying to help a Non-Profit art+healing org here understand there is a space in the middle - would love to hear how you might talk about this...
Hi Mia! Thanks for doing this! I'd love to learn how you dealt with "drama" in the early community. People fighting, threatening to leave, people using the site for purposes certain community members may not liked, etc.
With any large platforms, you run into the gray area of what's okay and what isn't. Especially when it comes to the "isms" and "phobias". If the goal is to cultivate a diverse and supportive community, how did you deal with things that toe the line of what is appropriate, eg. a video or article that doesn't explicitly say anything bad about a certain community, but may casually imply things throughout. What's over the line? What's okay?
Hi Mia! What are some of the early memories of the YouTube community which you think got lost / changed as the platform grew — the elements you might want to recreate if starting from scratch again?
👋🏻Welcome, we are happy you are here!
To get started in the chat: Tell us where you are tuning in from today and share the community work that is on your mind.
Hey all! We are at 10:30 PT / 1:30 ET so we are going to wrap this thread! Thank you to everyone for their wonderful questions and to Mia for her clear, thoughtful replies. We loved it!
If you get a chance --> Tell us what you think?
Popcorn Q&A is new to us and we would love your feedback so we can improve the experience *with* you in mind. If you have 3 minutes to share some thoughts, please do so here!: https://forms.gle/RUkkXE2EkXradP7e6
Thanks Mia for doing this! In your mind, how have online communities changed since your time at YouTube, now that there’s a much lower barrier to creating content?
Hi Mia! In your experience, what's unique about community building around music?
What brands do you think are doing community well and why?
Hi Bailey! Hello Mia. Lauren here. Thanks BOTH for sharing! Curious about the balance of formal planning to build community versus organically letting it BE "to see" ... currently trying to help a Non-Profit art+healing org here understand there is a space in the middle - would love to hear how you might talk about this...
Hi Mia! What do you think are the "essentials" when it comes to building community online?
How do you pinpoint your people online and vet them from behind a screen?
Hi Mia! Thanks for doing this! I'd love to learn how you dealt with "drama" in the early community. People fighting, threatening to leave, people using the site for purposes certain community members may not liked, etc.
When you're curating content for Flipboard, how do you manage information overload?
What got you hooked into community building? How did you turn that interest into a career path?
Hi Mia! As YouTube's first Community Manager, what was it like to build the discipline / team from scratch?
What are some metrics you use to think about the “success” of a community?
With any large platforms, you run into the gray area of what's okay and what isn't. Especially when it comes to the "isms" and "phobias". If the goal is to cultivate a diverse and supportive community, how did you deal with things that toe the line of what is appropriate, eg. a video or article that doesn't explicitly say anything bad about a certain community, but may casually imply things throughout. What's over the line? What's okay?
Hi Mia! What are some of the early memories of the YouTube community which you think got lost / changed as the platform grew — the elements you might want to recreate if starting from scratch again?